Water · Fire · Smoke · Mould
Someone is on the other end of this number right now.
Tell us what you are looking at. A crew starts moving while you are still on the line.
Answered at any hour, including tonight — not an answering service and not a callback queue. We will talk you through what to do until the crew gets there.
- Coverage
- Hillsborough · Pinellas · Pasco
- On site
- Inside the hour, core metro
- Billing
- We bill your insurer; you pay the deductible
- Working since
- 2011
What happens next
The first 60 minutes
Measured from the moment you call. The gap in the middle is the drive — it is the longest part, and it is the only part you spend waiting.
0:00
You call, a person answers
Not a callback service and not an answering machine.
0:04
A crew is dispatched
While you are still on the phone with us.
- 48 min — the drive
0:52
We are at your door
Typical for a call inside the core metro.
1:10
Moisture mapped and photographed
Every affected room, measured and dated before anything moves.
1:25
Water extraction starts
Standing water out, then equipment set and logged.
2:00
Your adjuster has the documentation
Readings, photographs and scope, sent the same night.
The third question
Who pays for this
In most cases your insurer does, and you pay your deductible. We bill the carrier directly for the covered work, so the number you are actually being asked for is the deductible — not the cost of the job.
Unless your policy carries a managed-repair endorsement, your insurer’s preferred-vendor list is a recommendation, not a requirement. You can hire us. Check your declarations page, and we will read it with you before you commit to anything.
If the work is not covered, or you are under your deductible, we will quote it plainly and can arrange payment over time. Nobody should be deciding about their house at 2am on the basis of what they have in their account tonight.
Where we work
Hillsborough, Pinellas, Pasco
Every one of these places floods differently. Brandon has no surge exposure at all and the highest river crest since 1933. Wesley Chapel is thirty miles inland and needed a hundred water rescues in October 2024. What we bring depends on which of those you are.
- TampaHillsboroughTwo cities in one, eighty years apart
- St. PetersburgPinellasThe oldest housing on this list, hit by the highest water on record
- ClearwaterPinellasA city where most losses happen in someone else's ceiling
- BrandonHillsboroughNo surge at all — and the highest river crest since 1933
- RiverviewHillsboroughNew houses, and a failure mode the old ones never had
- Wesley ChapelPascoInland, no surge, and it flooded anyway
- Land O' LakesPascoWells, septic, lakes that rise, and ground that occasionally gives way
- Palm HarborPinellasFive hundred of six hundred houses, in one night
What a storm does to our response time
In a storm the Sunshine Skyway, Gandy, Howard Frankland and Courtney Campbell all close. In Helene and Milton, all four did. A Tampa crew physically cannot reach Pinellas until the state reopens a span, so we tell you that instead of promising an hour we cannot keep. Inland — Brandon, Riverview, Wesley Chapel, Land O’ Lakes — no crossing is involved and the storm does not change how we reach you.